Privacy Policy

Effective May 11, 2026

Watterson Software ("we," "us," or "our") provides automated SMS lead response software for small businesses. This Privacy Policy describes how we collect, use, and handle information in connection with our services.

Information We Collect

We collect and process the following types of information:

  • Phone numbers of individuals who call our clients' business phone lines
  • SMS message content exchanged between our automated system and end users
  • Call metadata such as timestamps and call disposition (answered, missed)
  • Business contact information provided by our clients during onboarding

How We Use Information

Information is used solely to deliver our services:

  • Sending automated SMS responses to missed callers on behalf of our clients
  • Qualifying leads through conversational SMS exchanges
  • Displaying conversation history in our client dashboard
  • Improving the quality and accuracy of our automated responses

We do not sell, rent, or share personal information with third parties for marketing purposes.

SMS Messaging

Watterson Software sends automated SMS messages to individuals who have initiated contact by calling a business that uses our service. The following disclosures apply to all SMS communications sent through our platform:

  • Mobile phone numbers and SMS opt-in data are never sold, shared, or rented to third parties for marketing purposes.
  • Message frequency varies based on user interaction — typically 2–8 messages per conversation.
  • Message and data rates may apply depending on your carrier and plan.
  • Reply STOP at any time to opt out of further messages. Reply HELP for assistance.
  • For support, contact us at .

Data Retention

Conversation data is retained for as long as our clients maintain an active account with us. Clients may request deletion of their data at any time by contacting us. Upon account termination, data is deleted within 30 days.

Third-Party Services

Our service relies on the following third-party providers, each with their own privacy practices:

Security

We take reasonable technical and organizational measures to protect the information we handle. Access to conversation data is protected by authentication and is accessible only to authorized business clients.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or wish to exercise any rights regarding your data, contact us at: